You can type chrome://restart into the browser bar and click Enter. Sometimes Chrome needs a fresh start to reload all of the extensions you are using.

If that doesn't work trying restarting Chrome. You can also sign-in and out on the Screencastify Dashboard by clicking ' Sign Out' and then clicking ' Sign in with Google': IMPORTANT: Make sure that the email you're signed in to the extension with is the same one that you purchased your license with. Re-establish a Connection with Google Drive Step 1: Sign out and back in to the extension Once you have updated this email address, please sign out and back into the extension and check if it's been upgraded. NOTE: The email address must be a Google account to be able to sign into Screencastify. If not, you can change it here and click 'Save':

Ensure that the email listed under Manage Licenses is the correct one.

If you're still seeing our free version after you have paid for Screencastify and verified the email address is correct, please check which email your license is assigned to: If you are signed in with a different account, please sign out and sign back in using your Google account that matches the one you used to purchase Screencastify. Please make sure that your email address matches the one that you used to purchase Screencastify. You can also check by clicking on the hamburger menu (three horizontal lines) from the Record extension: You can check to see which email address you are currently using with Screencastify by going to your Subscription page.

Screencastify has not yet linked with your Google account and the connection needs to be refreshed.

You assigned your license to a different email address than the one you are currently using.

You used a different email address to purchase Screencastify than what you are currently signing in with.

If you purchased a license but are still seeing the free version, there are a few possible reasons:

How do i open screencastify in chrome